Zhengzhou Camels FAQs
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FAQs About Our Company
Our primary business focus is on food processing machinery, specializing in the manufacture of dairy processing equipment and fish processing equipment.
Yes, all our machines are designed and manufactured to comply with international quality standards such as ISO, CE, and other industry-specific regulations, ensuring reliability, safety, and compatibility worldwide.
Certainly, we acknowledge that each project harbors its own distinct set of requirements. Our dedicated team of engineers is adept at crafting customized machinery solutions tailored precisely to your specifications, thereby guaranteeing optimal efficiency and heightened productivity.
To request a quote, simply fill out the inquiry form on our website with your specific requirements, or contact our sales team directly via email or phone. We will promptly respond with a detailed quote tailored to your needs.
FAQs About Contact Us
Absolutely! Simply indicate in your message that you would prefer a call back, and provide us with your contact number and the best time to reach you. We’ll do our best to accommodate your request.
We strive to provide prompt responses to all inquiries. In most cases, you can expect a reply within 24-48 hours. However, during peak times or holidays, it may take slightly longer.
Our customer service team is available from 9 AM to 6 PM, Monday through Friday. However, you can still leave us a message anytime through our contact form or email, and we’ll get back to you as soon as possible.
Absolutely! Our customer service team is happy to help you choose the right product for your needs. Simply give us a call or use the live chat feature on our website to speak with a representative.
FAQs About Packing And Shipping
We work with reputable freight forwarders to ensure safe and timely delivery of our machinery worldwide. We can also assist with customs clearance and documentation.
Absolutely, we understand that some clients prefer to have more control over the shipping process. You are welcome to nominate your preferred freight forwarder or handle the shipping arrangements yourself. We will work closely with your chosen party to ensure a smooth and efficient delivery process.
Shipping times vary greatly depending on the destination, chosen shipping method, and any customs clearance procedures. We will provide you with an estimated delivery time frame upon confirmation of your order.
First, check the shipping notification for a list of items included in your order. Then, compare the products you received with the list. If there are any discrepancies, please contact our customer service for assistance.
FAQs About Our Services
We offer tailored pre-sales customization, from design advice to product modifications, to match your exact needs and enhance machinery performance.
We offer flexible shipping options to cater to different needs and budgets. We work closely with reputable logistics partners to ensure timely and safe delivery of your machinery worldwide. Shipping costs and estimated delivery times are provided upon request.
We offer a comprehensive suite of after-sales services, including installation supervision, operator training, technical support, and maintenance services. Our dedicated customer service team is available 24/7 to ensure your satisfaction and the optimal operation of your machinery.
We accept various payment methods including Telegraphic Transfer (TT), Letter of Credit (L/C), MoneyGram, Western Union, and also secured payment through Alibaba‘s Trade Assurance program for orders placed on the platform.
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