Frequently Asked Questions
Got a question? Find our FAQs here. If your question hasn’t been answered here, drop us a line or use our contact form.
What types of machinery do you specialize in?
Our primary business focus is on food processing machinery, specializing in the manufacture of dairy processing equipment and meat processing equipment.
Are your machines made to international standards?
Yes, all our machines are designed and manufactured to comply with international quality standards such as ISO, CE, and other industry-specific regulations, ensuring reliability, safety, and compatibility worldwide.
How can I get a quote for your machinery?
To request a quote, simply fill out the inquiry form on our website with your specific requirements, or contact our sales team directly via email or phone. We will promptly respond with a detailed quote tailored to your needs.
How quickly can I expect a response from your team?
We strive to provide prompt responses to all inquiries. In most cases, you can expect a reply within 24-48 hours. However, during peak times or holidays, it may take slightly longer.
What are your shipping and delivery policies?
We offer flexible shipping options to cater to different needs and budgets. We work closely with reputable logistics partners to ensure timely and safe delivery of your machinery worldwide. Shipping costs and estimated delivery times are provided upon request.
Can I choose my own freight forwarder or arrange shipping myself?
Absolutely, we understand that some clients prefer to have more control over the shipping process. You are welcome to nominate your preferred freight forwarder or handle the shipping arrangements yourself. We will work closely with your chosen party to ensure a smooth and efficient delivery process.
How long does it take for my machinery to arrive after shipping?
Shipping times vary greatly depending on the destination, chosen shipping method, and any customs clearance procedures. We will provide you with an estimated delivery time frame upon confirmation of your order.
How do I verify that the products I received match my order?
First, check the shipping notification for a list of items included in your order. Then, compare the products you received with the list. If there are any discrepancies, please contact our customer service for assistance.
What pre-sales customization can you offer?
We provide tailored pre-sales services covering multiple aspects, including technical consultation, demand research and analysis, solution customization, production line design, product function customization and upgrades, as well as cost-effectiveness evaluation.
What after-sales services are available?
We offer a comprehensive suite of after-sales services, including installation supervision, operator training, technical support, and maintenance services. Our dedicated customer service team is available 24/7 to ensure your satisfaction and the optimal operation of your machinery.
What payment options are available for transactions?
We accept various payment methods including Telegraphic Transfer (TT), Letter of Credit (L/C), MoneyGram, Western Union, and also secured payment through Alibaba‘s Trade Assurance program for orders placed on the platform.
Get In Touch
Our customer service team is here to help find the right dairy solutions for you, and to support you throughout your dairy business. You can call, WhatsApp or email us.